CLICK & COLLECT
DELIVERY TO A MAT DE MISAINE STORE

Buy your items on matdemisaine.com
Free store delivery
Receive your items within 24 to 72 hours in any Mât de Misaine store.

How long will it take to be delivered?

Delivery time depends on order preparation time and item availability.
All orders placed before 12 am will be shipped the same day, except for orders placed on Fridays, weekends and bank holidays, which will be shipped on the following working day.
If the item(s) ordered are available in the chosen store, your order will be available within 24 hours. If not, you will have to wait 48 to 72 hours.
You will be informed by email when your package is available. You will then have 10 days to collect it.

How do I collect my order at the store?

When you come to the store, you will be able to try on your item.
To collect your item, you will need to provide a valid identity card and sign a copy of the delivery slip.
A third party can collect your package if they present a photocopy of your identity card and a signed document stating that you authorise them to collect the package.

How can I get an invoice?

To obtain your invoice, simply sign in to your client account on our website with your usual login.

How can I exchange or return an item?

If an item you have ordered is not satisfactory, you can exchange it or request a refund.

  • To return an item:

You have 14 days after receiving your order to complete your return request in the Mât de Misaine store of your choice.
The item must be in good condition and unused.
Note: The item will be refunded within 48 hours by our customer service, and not by the local store.

  • To exchange an item:

You can exchange your item in the Mât de Misaine store of your choice.
If the price of the new item is higher than that of the online order, you will pay the difference in the local store.
If the new item is less expensive, you will receive store credit. This store credit will be valid for 1 month in any Mât de Misaine store. Note that the store credit cannot be used online.


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