GENERAL TERMS AND CONDITIONS OF SALE
Mat-de-misaine.com is a website. It is designed and operated by KOOKline.
The General Terms and Conditions detailed hereafter establish the rights and obligations of all parties regarding the online sale of products and services offered by Mat-de-misaine.com. Users must be aware of these General Terms and Conditions, and accept them in order to benefit from Mat-de-misaine.com offers.
Article 1: Glossary
The term “user” refers to any person having accepted the General Terms and Conditions, registered on Mat-de-misaine.com, and who wishes to benefit from Mat-de-misaine.com offers. Only online users can access the offers.
The term “order” refers to the purchase of an item on Mat-de-misaine.com
The expression “discount code” refers to the value of the discount which Mât de Misaine grants a user for a purchase made on Mat-de-misaine.com
The expression “gift card” refers to the value of the discount a Mât de Misaine user acquires and gifts another user for his purchases on Mat-de-misaine.com
Article 2: Registration
The future user represents and warrants that he has the legal capacity to enter into binding contracts, is 18 years of age or older or has the authorisation of a person invested with parental authority, of a tutor or of a guardian if he is underage or incapacitated.
The future user must fill in the website registration form, filling in all required fields and creating a password.
Mat-de-misaine.com reserves the right to accept or refuse a user, modify access rights and limit registrations at any given time. Users receive a confirmation email which validates their registration.
Once the registration form has been correctly filled in, the user is registered and receives a personal account which he can access with a password.
All purchases made on the Website will be made through this account.
The password grants the user a personal, occasional and non-transferable access to the website, and guarantees the confidentiality of all data entered after logging in, subject to the user keeping his password confidential. The user is solely responsible for the use he makes of his password, and for maintaining its confidentiality.
All purchases made on the Website will be ascribed to the User, MAT DE MISAINE cannot be held responsible for any acts, viewing or transactions carried out by a minor under the responsibility or tutelage of the user.
Should the password be lost, stolen or improperly disclosed to a third party, the User responsible for the incident must immediately inform the Seller, who will immediately block all access to the website via the original password and issue a new password.
Mat-de-misaine.com informs the user that his data will be used to send him e-invitations to special sales and newsletters from the sales team.
Furthermore, Mat-de-misaine.com informs the user that should he at any time change his mind and no longer wish to receive these emails, he can unsubscribe by using the “unsubscribe” link at the foot of the emails, or via his client account on mat-de-misaine.com, or by writing to Mât de Misaine/désabonnement: ZI de la Begaudière - 85800 Saint-Gilles-Croix-De-Vie
Article 3: Orders
To complete a purchase, the user will have to fill in a purchase order.
After clicking on the “Add to cart” button while placing his order, and checking the content of his “cart”, and modifying it if necessary, the user declares that he accepts fully and without reservation all the present General Terms and Conditions of Sale. The user’s validation of the purchase order constitutes an electronic signature, which has, between the parties, the same value as a handwritten signature.
After receiving payment authorisation in compliance with article 5, the seller will automatically send an order confirmation to the Buyer’s email address.
Article 4: Archiving
Purchase orders are archived on a reliable and durable medium in the Seller’s computer systems.
The purchasing user can access his purchase orders and invoices electronically, upon simple request.
Article 5: Payment terms
Payment for purchases shall be made by bank card, when the order is placed. French bank cards (Carte Bleue), Visas, Eurocards, Mastercards and French electronic bank cards (e-Carte Bleue) are all accepted. The client will be charged within a week of the confirmation of his order.
The order is validated as soon as the banking centre authorises the payment. If the payment is not authorised, Mat-de-misaine.com will automatically cancel the ongoing order.
All transactions are secured by the “PAYBOX by Verifone” secure payment tool, which encrypts your personal data in compliance with the applicable French banking legislation.
At no time does Mat-de-misaine.com have access to your confidential banking information. It is therefore impossible to save your banking information in order to simplify the ordering process.
Article 6: Displayed prices
The prices displayed on Mat-de-misaine.com include VAT. Shipping fees are not included in the prices displayed.
Prices listed prior to discount are the recommended public prices established by the supplier.
All orders are payable in Euros.
Prices can be modified at any time by the Seller; items will nonetheless be invoiced at the price quoted when the order was placed.
Article 7: Disputes
MAT DE MISAINE reserves the right to interrupt a transaction with a user who has been, or currently is, involved in a dispute.
MAT DE MISAINE reserves the right to cancel a delivery for, or an order placed by, a user who has been, or currently is, involved in a dispute.
In addition, MAT DE MISAINE reserves the right to request a photocopy of the identity document and/or bank card (front only) and/or bank account details of the buyer, as well as any information relative to his identity. You are entitled to access, correct or delete all your personal information.
To fight fraudulent activities over the Internet, information regarding the Buyer’s Order can be shared with any third party authorised by law or chosen by MAT DE MISAINE for the sole purpose of verifying the Buyer’s identity or the validity of his order, of the payment method chosen or delivery method selected.
Article 8: Shipping
We ship anywhere in metropolitan France, Germany, Belgium, The Netherlands, Luxemburg, United Kingdom, Italy, Spain, and Switzerland.
For metropolitan France, the client can choose from the following delivery methods:
- Home delivery
The package will be shipped to the address given when placing the order. The client will be warned by email 24 hours prior to the expected delivery date. If absent on the delivery day, a non-delivery notice will be left in the letter box should it be too small to contain the package The package will then be available for collection at the client’s local Post Office for 10 working days.
- Pick-up & Go delivery
The client can choose to ship to a So Colissimo Pick-up & Go shop. He will receive an email and text message informing him of the package’s arrival at the shop. He will then have 10 working days to collect it. Past this deadline, the package will be returned to Mât de Misaine.
- Delivery to a Post Office
The client can have his package sent to a Post Office of his choice (without a delivery notice from his postman). He will be informed that his package is available by text message and email. He will then have 10 working days to collect it. Past this deadline, the package will be returned to Mât de Misaine.
- Delivery to a Mât de Misaine store
The client can have his package delivered to one of the Mât de Misaine stores which provide this service. He will be informed by email when his package is available. He will then have 10 days to collect it. When he comes to the store, he will be able to try on his item. To collect his item, he will need to provide a valid identity card and sign a copy of the delivery slip. A third party can collect his order if they present a photocopy of the client’s identity card and a signed document stating they are authorised to collect the package. The client can obtain his invoice by simply signing in to his account on our website with his usual login.
- International shipping
MAT DE MISAINE ships international orders with Colissimo Expert International. The package will be shipped to the address given when placing the order. The client will be informed of the delivery day and given a one-hour delivery time slot. Should any unforeseen event occur, he can reschedule.
Shipping fees are detailed when placing the order. They may depend on product type (weight, size, …) Shipping fees include VAT.
Depending on availability, the items will be delivered within the delivery time announced on the website once the sale has taken place and the Buyer has confirmed the order.
If a new order is required, the delivery time is set to 25 working days from the completion of the sale and the confirmation of the order by the Buyer.
In all events, the delivery time is specified when the order is placed.
Should the delivery time be exceeded by more than 7 days, the user has 60 days as from the announced delivery date to exercise his termination rights and void the contract by sending a registered letter with acknowledgement of receipt, in compliance with the law of January 18, 1992.
MAT DE MISAINE declines all liability regarding non-respected delivery deadlines caused by an unforeseen or insurmountable act of the carrier (particularly in the event of product losses or strikes).
After a 30-day investigation, if the package is considered lost, MAT DE MISAINE will refund the total value of the lost order.
On receiving the package, the recipient is responsible for checking product conformity and specifying any damage caused by the carrier on the delivery order.
Article 9: Withdrawal rights and product returns
In compliance with article L 121-20 of the Consumer Code, the customer has 14 days as from the reception of the order to cancel his order by filling in an online withdrawal request via his client account or by writing to the following address:
MAT DE MISAINE
ZI DE LA BEGAUDIERE
85 800 SAINT-GILLES-CROIX-DE-VIE
Withdrawal rights also apply after the order has been placed but before the product has been delivered.
The product will be refunded within 30 days of the withdrawal rights being validated.
The client can request the refund or exchange of any item he is not satisfied with, within 14 days of receiving his order. The item must be in good condition and unused, and must be returned by post in its original packaging along with the return voucher within 14 days of the Seller registering the request:
MAT DE MISAINE
ZI DE LA BEGAUDIERE
85 800 SAINT-GILLES-CROIX-DE-VIE
Depending on the shipping method chosen, the client may have to cover shipping expenses. Items cannot be returned to a Pick-up & Go shop.
If a product is defective or fails to comply with your order, the client must inform the Seller via the online return form within 14 days of receiving the order.
The defective item must be returned in its original packaging by tracked Colissimo within 14 days of the client registering the return request. Return shipping costs will be refunded if the expense proof is sent with the item.
Items returned after the deadline has passed cannot be refunded or exchanged, and will be sent back to the client. Mât de Misaine will not accept the return of products that are damaged, incomplete or have been used for more than a few minutes. Packages with no attachment identifying the user (order number, name, …) will not be accepted. Mât de Misaine has the right to refuse packages sent after the withdrawal right period has expired.
Refunds will be paid to the client’s bank within 30 days of the withdrawal or return request. No store credit will be issued.
Article 10: Product guarantee
In the event of a technical issue, Mat-de-misaine.com invites its users to contact its customer service via the contact form available on the website.
Article 11: Gift cards and discount codes
Mat-de-misaine.com can offer gift cards and discount codes. They cannot be combined and only apply to Mat-de-misaine.com offers. They are valid in compliance with the terms and conditions specified on the gift card or special offer.
Gift cards are not redeemable for cash. They will not be reissued in the case of returned products and cancelled orders. Mat-de-misaine.com does not recredit gift cards or special offer codes once they have been used.
Special offer codes are automatically deducted from the total amount of your order in the final stage of the transaction. Once you have validated your cart, the discount must appear on your purchase order to be taken into account.
Article 12: Copyright
The website and its content are legally protected as literary and artistic property (copyright) as well as industrial property (brands, drawings and models). The website may only be viewed, edited and/or printed, in part or as a whole, for strictly personal and private use.
Any reproduction and distribution of website elements for commercial purposes, as well as any modification, use or incorporation of these elements in other works is prohibited without the express and written authorisation of Mât de Misaine. Failure to comply with these regulations may incur civil and criminal liability for the offender.
All personal information collected is processed automatically.
The data is used for the various online shopping services of Mat-de-misaine.com.
By creating an account at Mat-de-misaine.com, the user has given his express consent to receive electronic offers from Mat-de-misaine.com.
In all events, in accordance with French Data Protection laws and article 27 of Law no. 78-17 of January 6, 1978, Mat-de-misaine.com account holders have the right to access and correct their personal information, as well as to oppose data collection, via the “contact” section of our website, or by writing to the following address: Mât de Misaine – ZI de la Begaudiere - 85 800 Saint-Gilles-Croix-De-Vie. Please include your first name, last name and email address. You may at any given time access and modify your personal information on the “my account” section of our website.
Article 14: Applicable law
The present Terms and Conditions of Sale are subject to French law.
MAT DE MISAINE SAS with a capital of €40,000, registered in the Commercial and Companies Register of La Roche sur Yon. You can contact the Mat-de-Misaine customer service via the “contact” section of our website. We will attend you as soon as possible from Monday to Friday, 9am to 5pm, except on bank holidays.